Privacy Policy

Threxxonstzleul ("we," "us," or "our") operates the website located at threxxonstzleul.world and provides shrub trimming, tree care, height reduction, and garden maintenance services in Rancho Santa Margarita and surrounding areas. This Privacy Policy describes in detail how we collect, use, store, disclose, and protect your personal information in connection with these services, your use of our website, and any communications you have with us.

Introduction and Scope

We are committed to protecting your privacy. This policy applies to all personal information we collect through our website (including when you request a quote for shrub trimming, tree care, or garden care, submit the contact form, or browse our pages), when you communicate with us by phone, email, or in person at your property, and when we perform or schedule any of our landscape and tree care services. It also applies to information we receive from third parties where we have requested it for the purpose of providing our services. By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect information that you provide directly to us when requesting a quote, scheduling an appointment, or engaging our shrub trimming, tree care, or garden maintenance services. This can include your full name, property address (including street address, city, state, and postal code), email address, telephone number, and any details you choose to provide about your property and the services you are interested in. Such details may include the type and number of shrubs or trees, the approximate size of your yard or garden, whether you need one-time or recurring garden care, specific concerns (e.g., overgrown hedges, tree height reduction, seasonal cleanup), and preferred dates or frequency of visits.

When you use our online contact form, we collect the information you enter, including your name, email address, and the content of your message. We also record any consent you give for the processing of your personal data (for example, when you tick the checkbox agreeing to our Privacy Policy). We do not use this information for marketing or promotional purposes unless you have separately agreed to receive such communications from us.

When you contact us by phone, we may record or note your name, phone number, and the substance of your inquiry (e.g., request for a quote for tree pruning or shrub trimming). If you provide additional contact persons (e.g., a spouse or property manager) for coordination of services, we may collect their names and contact details as necessary to perform the work.

Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical information, such as your IP address, browser type and version, operating system, referring URL, pages viewed, date and time of access, and similar usage data. This information is used to operate and secure our website, to understand how visitors use our site (e.g., which pages are most viewed by people interested in shrub trimming or tree care), and to improve the user experience. We may use cookies and similar technologies for these purposes, as described in our Cookies Policy. Where this data is aggregated or anonymized, it is no longer considered personal information under this policy.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide customer support; to prepare and deliver quotes and estimates for shrub trimming, tree care, height reduction, and garden maintenance; to schedule, confirm, and perform services at your property; to communicate with you about appointments, changes, or follow-up visits; to send invoices, process payments, and send payment reminders where applicable; to maintain records of work performed for our business and for your reference; to improve our services, website, and internal operations; and to comply with applicable laws and regulations. We may also use aggregated or anonymized data for statistical analysis, trend analysis, and to improve our service offerings (e.g., understanding demand for tree care versus garden care in different seasons).

We will not use your personal information for purposes incompatible with those described in this policy without notifying you and, where required by law, obtaining your consent.

Legal Basis for Processing

Where applicable law requires a legal basis for processing personal information, we rely on: (a) your consent (e.g., when you submit the contact form and agree to the processing of your data, or when you opt in to marketing); (b) performance of a contract (e.g., to provide the shrub trimming or tree care services you have requested); (c) our legitimate interests (e.g., to operate our business, improve our services, and communicate with you about your bookings); and (d) compliance with legal obligations (e.g., tax and record-keeping requirements). You may withdraw consent where it is the basis for processing, subject to legal and contractual restrictions.

Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information with service providers who assist us in operating our business, including website hosting, email delivery, payment processing, and cloud storage. These providers are contractually required to use your information only for the purposes we specify and to protect it in accordance with applicable data protection standards.

We may disclose your information to legal or regulatory authorities when required by law, such as in response to a subpoena, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, or to investigate fraud or other violations. We may also share information in connection with a merger, sale of assets, or other corporate transaction, in which case we will use reasonable efforts to ensure that the recipient agrees to protect your information in accordance with this policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to provide shrub trimming, tree care, or garden care services, to handle follow-up inquiries, to resolve disputes, and to comply with legal, tax, and regulatory obligations (e.g., retention of transaction records for a minimum number of years). When your information is no longer needed for these purposes, we will delete or anonymize it in a secure manner. You may request deletion of your personal information subject to our legal retention obligations; see "Your Rights" below.

Security Measures

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website is served over HTTPS to encrypt data in transit. We limit access to personal information to those employees and service providers who need it to perform their duties. Despite these efforts, no method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security, and you provide information at your own risk. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

Your Rights

Depending on your location and applicable law, you may have the right to: access the personal information we hold about you and receive a copy of it; request correction of inaccurate or incomplete information; request deletion of your personal information (subject to legal exceptions); object to or restrict certain processing of your data; request data portability (where technically feasible); withdraw consent where processing is based on consent; and lodge a complaint with a data protection supervisory authority. To exercise any of these rights or to ask questions about your data, please contact us using the details provided at the end of this policy. We will respond within the time frame required by applicable law and may need to verify your identity before processing your request.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete such information.

International Transfers

Your information may be processed in the United States or in other countries where our service providers operate. If you are located outside the United States, please be aware that we may transfer your information to, and store and process it in, jurisdictions that may not offer the same level of data protection as your country. By using our website or services, you consent to such transfer to the extent permitted by applicable law. Where required, we implement appropriate safeguards (such as standard contractual clauses) for such transfers.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies as described in our Cookies Policy. By using the site and accepting our cookie banner where presented, you consent to our use of cookies in accordance with that policy. You can change your cookie preferences at any time through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this policy periodically. If we make material changes that affect how we use your personal information, we will notify you by posting a notice on our website or by other appropriate means before the changes take effect. Your continued use of our website or services after the effective date of any changes constitutes your acceptance of the updated policy.

Contact Us

For privacy-related questions, requests to exercise your rights, or complaints about our handling of your personal information, please contact Threxxonstzleul at 23041 Antonio Pkwy, Rancho Santa Margarita, CA 92688, United States, or by phone at +1 949 910 3195. You may also reach us at office@threxxonstzleul.world. We will respond to your request in accordance with applicable law.